Refund policy

Subscription payments

Quillsome provides immediate access to paid planning and workflow features. Payments are normally non-refundable for a change of mind after using paid features. We do not offer an unconditional money-back guarantee.

Cancellation

You can cancel renewal through Account → Manage billing. Cancellation normally stops the next renewal and leaves paid access available through the end of the current paid period. We normally do not prorate unused time on monthly or annual subscriptions. Canceling does not delete your saved work.

When we review a refund

• Duplicate or incorrect charges, including a renewal charged after an effective cancellation: we investigate and refund the incorrect amount.
• A substantial technical problem that prevents use and cannot be resolved promptly: we review the circumstances for an appropriate refund.
• An accidental renewal reported promptly, with no meaningful use since renewal: we may offer a discretionary goodwill refund.
• Refunds or other remedies required by applicable law: we honor those rights.

How to request help

Contact support@quillsome.com or use our support form. Include your account email, charge date, amount, and a short explanation. Never send card numbers, passwords, or verification codes. We aim to respond within two business days, Monday–Friday. Refund requests are reviewed individually; submitting a request does not automatically approve it.

Approved refunds

Approved refunds are processed through Stripe to the original payment method. Your bank determines when the funds appear. We will explain any related change to paid access when confirming a refund. This policy does not limit rights you have under applicable law.